FAQ

Are the Pokémon cards genuine? Yes! All products we sell are 100% authentic, sealed, and sourced from official Germany distributors.

Where do you ship from? We ship from our Munich-based facility to all of Germany .

How long does delivery take?

• Germany: 2–4 business days

When do you ship orders? We process and ship orders Monday through Friday (excluding public holidays).

Do you accept returns? Yes, we offer a 14-day return policy on unopened items. Visit our Refund Policy page for full details.

How can I contact support? Email us anytime at: support@dexkarten.com